Refund policy

Returns

We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

Return Requirements:

  • Merchandise must be returned within 14 days of the purchase or order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags attached.
  • Any products marked ‘SALE' or ‘VINTAGE’ cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

Additional non-returnable items:
- Gift cards
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Refunds will only be offered for damaged or faulty items, this does not include items labeled as ‘VINTAGE’. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at indigoattic@outlook.com.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded or exchanged. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@indigoattic.com.au, along with your order number and images of defect.

Shipping
To return your product, please first email us at:

hello@indigoattic.com.au

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If your return is not received at our return address due to loss or damage by shipping provider, the shipping provider is responsible for this. We are unable to continue to process your return. We do not guarantee that we will receive your returned item.